Company | 2020-12-09
Please note special working hours will be implemented on the following days during the festive season:
Date | Event name | Time |
21 December, 2020 (Mon) | Winter Solstice | 4:00 pm |
24 December, 2020 (Thur) | Christmas Eve | 1:00 pm |
31 December, 2020 (Thur) | New Year Eve | 4:00 pm |
Below please find our special arrangement on Winter Solstice, 21 December 2020 (Monday), Christmas Eve, 24 December 2020(Thursday) and New Year Eve, 31 December 2020 (Thursday):
Customer service | 21 & 31 December 2020 | 24 December 2020 |
Customer service and hotline | 9:00 am – 4:00 pm | 9:00 am – 1:00 pm |
Document handling | 21 & 31 December 2020 | 24 December 2020 |
New business and top up applications | 12:00 pm | 12:00 pm |
Fund switching / future premium redirection | 12:00 pm | 12:00 pm |
All policy related documents | 12:00 pm | 12:00 pm |
Any requests submitted after the cut-off time will be processed on the following business day.
Should you have further enquiries, feel free to contact our Customer Service Center on
+852 2169 0300 or email at [email protected].