Job Type: Full Time
Job Function: Technology

To cooperate and manage HASL Group IT and external vendor (“Partner”) to provide full range of Information Technology services required by the business. Utilize ITIL methodology to maintain a customer-focused approach to deliver information technology service to govern the Partner to setup and maintain an effective IT and Communication (ITC) infrastructure with stabilised network environment and ensures all ITC related system operated with minimum interruption. Follow HASLA Information Security Control policy, procedure and standard to ensure the IT Infrastructure Operation comply with various audit standards, i.e. CoBit, ISO27001.

• Follow our third party management guide to govern the Group IT and external vendor to maintain the IT infrastructure and communication related services.
• Follow ITIL methodology and provide guidance to Partner to use Help Desk system to maintain change management, incident management, problem management, and knowledge to attain the agreed service level.
• Works with Information Security Officer to ensure infrastructure operation complies with our Information Security Control Standard and implement the control process i.e. Data Loss Prevention, Access Control, etc.
• Support the information security risk assessment program and provide supporting information to assist the audit process.
• Evaluate and develop specifications, estimate cost and make recommendations to new systems or enhancements to existing systems in detail.
• Serves as a liaison between other technical staff, managers, users, and vendors regarding service requests, usage, standards, security, and other technical matters.
• Prepares disaster recovery plan and executes drill test regularly to ensure the critical system, which identified in Business Impact Analysis, can be resumed on agreed timeline.
• To provide prevent maintenance to production systems, including regular patch management, security scanning, vulnerability risk assessments and implement mitigation measures.
• Provide helpdesk support for hardware & software, including mobile device, printer, video conference equipment, telephone system, computer and email installation.
• Oversee company networks and provide technical consultation and support for Internet/WAN/LAN/Wi-Fi etc. networks.
• Communicate progress, escalate issues and raise awareness of risks to management and users.

• Bachelor Degree in any computer related discipline
• At least 3 years’ experience in outsourcing vendor management and participating in various technologies in multiple roles (i.e. installation, support, operation, maintenance and strong troubleshooting skill, etc.)
• Knowledgeable on multiple IT disciplines (i.e. IT Service Management, IT Operation & Support, Maintaining IT Systems, Systems Integration, and Applications Development)
• Detailed understanding and practical experience of the installation, operation, configuration, capability and industry direction of at least three IT foundation technologies (i.e. IBM AS400 OS, Microsoft -Active Directory -SCOM -SQL, System Deployment, Desktop/laptop HW and OS, Web Server Optimisation and Security, VMWare, Citrix, WebGateway, WAN and Wireless Network, Telephony PABX, or SAN, Mobile Iron, etc.).
• Detailed knowledge of IT process and governance frameworks (i.e. CobiT, ISO27001 or ITIL, etc.).
• Ability to prepare detailed written instructions, documentation and various KPI report.
• IANG candidate will be considered

IT Manager

We offer attractive salaries and excellent benefits. 

We value and promote diversity and equal opportunities in all aspects of our business. All resourcing will be carried out in line with our Company diversity policy. 

Any personal data we collect will only be used for recruitment purposes. We keep all applications confidentially on file for two years.

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