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Senior Officer, Distribution Services and Case Management

: Full Time Permanent
SC Job Function: Distribution

Purpose

To provide administrative and operational support for sales related activities to the Distribution independently whereby achieving sales related objectives through chosen distribution partners. 

Core Responsibilities

  • Be the go-to person for responding brokers’ service requests with follow up and update on the client’s requests by working collaboratively with other business function
  • Process insurance applications precisely within the required processing timeframes
  • Broker / distributor contracting, perform due diligence checking and provide recommendation
  • Work closely and collaboratively across relevant business functions to produce and seek approval for the broker communication including but not limit to phone calls, broker website and other appropriate media
  • Collaborate i) within Distribution / Distribution services function, ii) internally with Product, Operation or Marketing function and iii) externally for coordinating marketing and sales-related activities, such as brokers seminars, delivering of marketing / promotion materials, and events and customers visits in regards to invitation, venue logistic, refreshment, seminars/event material and etc.
  • Produce commission report, reports for measuring business results or managing risk & compliance issues and suggest way of improvement on reporting, as well as end to end follow through
  • Participate proactively in the assigned project or ad hoc tasks as required and as a subject matter expert.
  • Responsible for the administrative work of Distribution services
  • Offer support to our distribution team in addressing issues promptly and collaboratively to ensure a seamless experience for our business partners during both the business submission and post-sales service processes.
  • Review and verify application documents in compliance with requirements.

Qualifications / Experience / Requirements

  • University degree or equivalent.
  • Attained (or working towards) the IIQE licenses 1, 3, 5 and FLMI qualification to become licensed for distributing insurance is preferable. Other relevant licenses for the insurance industry will also be considered.
  • At least 2-3 years’ work experience in sales support role or life insurance functions.
  • Understanding of the insurance industry and Heng An Standard Life (Asia)’s insurance products.
  • Good written and oral English, Cantonese and Mandarin
  • High level of business sense, risk, sales quality, and compliance awareness
  • Possess high sense of responsibility and job ownership
  • Strong interpersonal skill, problem solving skill and team player
  • Proficient skills in PowerPoint, Excel, MS Office, Outlook.

Reports To Role

Director, Distribution Services and Channel Development

To apply

We offer attractive salaries and excellent benefits.  

We value and promote diversity and equal opportunities in all aspects of our business. All resourcing will be carried out in line with our Company diversity policy.  

Any personal data we collect will only be used for recruitment purposes. We keep all applications confidentially on file for two years.

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