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HASL Asia enjoys a unique blend of Western and Eastern heritage inherited from our UK and Mainland China background


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Assistant Manager, Infrastructure Service

Job Type: Full Time Permanent
Job Function: IT


To cooperate and manage HASL Group IT and external vendor (“Partner”) to provide full range of Information Technology services required by the business. Utilize ITIL methodology to maintain a customer-focused approach to deliver information technology service to govern the Partner to setup and maintain an effective IT and Communication (ITC) infrastructure with stabilised network environment and ensures all ITC related system operated with minimum interruption. Follow HASLA Information Security Control policy, procedure and standard to ensure the IT Infrastructure Operation comply with various audit standards, i.e. CoBit, ISO27001.

Core Responsibilities

  • Follow HASLA third party management guide to govern the HASL Group IT and external vendor to maintain the IT infrastructure and communication related services.
  • Follow ITIL methodology and provide guidance to Partner to use Help Desk system to maintain change management, incident management, problem management, and knowledge to attain the agreed service level.
  • Work as a relationship manager role to cooperate with all business departments to understand their IT service demand and manage the Partner to deliver the required IT service to support the business operation and customer needs.
  • Develop, review and maintain processes, procedures and guidelines for the Partner to maintain the operations in data center, hardware systems, mobile device, VM environment, databases, network systems and security systems, etc.
  • Works with Information Security Officer to ensure infrastructure operation complies with HASLA Information Security Control Standard and implement the control process i.e. Data Loss Prevention, Access Control, etc.
  • Lead the information security risk assessment program and provide supporting information to assist the audit process.
  • Evaluates and develops specifications, estimates costs and makes recommendations to new systems or enhancements to existing systems in detail.
  • Serves as a liaison between other technical staff, managers, users, and vendors regarding service requests, usage, standards, security, and other technical matters.
  • Prepares disaster recovery plan and executes drill test regularly to ensure the critical system, which identified in Business Impact Analysis, can be resumed on agreed timeline.
  • Communicate progress, escalate issues and raise awareness of risks to management and users.

Qualifications / Experience / Requirements

  • Bachelor Degree in any computer related discipline
  • At least 5 years’ experience in outsourcing vendor management and participating in various technologies in multiple roles (i.e. installation, support, operation, maintenance and strong troubleshooting skill, etc.)
  • Knowledgeable on multiple IT disciplines (i.e. IT Service Management, IT Operation & Support, Maintaining IT Systems, Systems Integration, and Applications Development)
  • Detailed understanding and practical experience of the installation, operation, configuration, capability and industry direction of at least three IT foundation technologies (i.e. IBM AS400 OS, Microsoft -Active Directory -SCOM -SQL, System Deployment, Desktop/laptop HW and OS, Web Server Optimisation and Security, VMWare, Citrix, WebGateway, WAN and Wireless Network, Telephony PABX, or SAN, Mobile Iron, etc.).
  • Detailed knowledge of IT process and governance frameworks (i.e. CobiT, ISO27001 or ITIL, etc.).
  • Ability to prepare detailed written instructions, documentation and various KPI report.

Reports To Role

Head of IT

To apply

We offer attractive salaries and excellent benefits. 

We value and promote diversity and equal opportunities in all aspects of our business. All resourcing will be carried out in line with our Company diversity policy. 

Any personal data we collect will only be used for recruitment purposes. We keep all applications confidentially on file for six months.

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