Who we are
Company background
HASL Asia enjoys a unique blend of Eastern and Western heritage inherited from our Mainland China and UK background
Awards and recognition
Heng An Standard Life Asia earns industry recognition for its professional services and products
What we offer
Investment-linked insurance plans
Our investment-linked insurance plan may help you capture market potential and cater for your insurance needs
CareMore
Enjoy peace of mind for you and your family with extensive health coverage
Help and support
Download hub
Access forms to switch policies, sign up for investments, change personal information
Go green
Go green, go paperless Support environmental friendliness by moving away from paper to electronic notices
Investment information
Professional investment management
Our investment-linked insurance plans offer a wide range of investment choices linked to underlying funds managed by reputable investment managers
Notice in relation to investment choices
Stay fully informed on your investments with the up-to-date notices
Our Investment Choices
Investment involves risks. Past performance is not indicative of future performance. For details of the risk factors, fees and charges of the plan, please refer to the offering documents of the relevant plan.
MoreAcademy
Hong Kong New Capital Investment Entrant Scheme
Committed to offering more with wealth-focused insurance solutions, catering to customers’ financial needs under the New CIES
Education series
Gain more understanding about your insurance with our guides, from basic principles to managing investments over the long term
Market watch
Follow trends and get the latest information about various industry sectors and behaviours
Careers
Customer Service Officer (CS Center) - Agency Contract 1 year renewable
Job Type:
Full Time Temporary
Job Function:
Operations
Purpose
Work as a team with other colleagues to deliver market leading customer service to our brokers and end customers.
Core Responsibilities
- Provide effective post sales call outbound call services to customers and follow through customer request to enhance customer experience.
- Handle outbound on policy retention to conserve customer.
- Handle inbound customer and channel enquiry (inbound and walk-in) and turn dissatisfaction into positive services by building customer trust.
- Handle written enquiry from customer and channel.
- Achieve all KPIs set by the Company at all times.
- Recommend changes to procedures/processes for ongoing improvement of customer services and participate in their implementation.
- Handle any ad hoc tasks assigned by line manager.
Qualifications / Experience / Requirements
- University graduate preferred
- At least 3 years’ customer service experience in life insurance industry
- Good knowledge of investment products and passed IIQE paper I, III & V
- Self-motivated, a quick learner and a good team player
- Work well under pressure and able to complete task at a timely manner
- Ability to handle multi-task, work unsupervised, to work on own initiative and prioritize work
- Good command of both written and spoken English and Chinese (including Putonghua)
- Good knowledge of Microsoft word, Excel, PowerPoint and Chinese Word Processing
Personal Competences
- Customer at the heart
- Delivering Results
- Planning and Organizing
- Administration
- Laws, regulations and standards
- Working across boundaries
Reports To Role
Senior Manager, Customer Service Centre, Operations
To apply
We offer attractive salaries and excellent benefits.
We value and promote diversity and equal opportunities in all aspects of our business. All resourcing will be carried out in line with our Company diversity policy.
Any personal data we collect will only be used for recruitment purposes. We keep all applications confidentially on file for two years.
